Nathalie Sassen has been working for Keolis for the past six years. As Head of Customer Experience and Network Design her role is to deliver best-in-class mobility solutions to passengers and Public Transport Authorities. This has given her a very accurate understanding of the mobility needs in the different regions and an ability to innovate to meet their needs. Her expertise in Network design and planning, customer experience and new mobilities, has been a real value for the development of Keolis in Europe and now in Australia. Nathalie is currently based in Sydney.