• Glenn Toms

    CEO/RACQ Assistance

  • Glenn Toms is the Acting Group Chief Executive Officer of RACQ (The Royal Automobile Club of Queensland Limited). He will lead the Group Executive and RACQ in the transitional period before the new Group CEO, David Carter, joins the organisation in early 2020. During the first three months of 2020, Glenn’s focus will be to work with the Board and the Group Executive in the development of the FY21 strategic plan and budget, with the intention that these important pieces of work are complete before the commencement of the new Group CEO.

    Glenn’s nominal role is the Chief Executive Officer Assistance, with responsibility for the broader Assistance and Lifestyle businesses at RACQ. Over the coming months, he will continue to support the Assistance executive team to ensure this business line runs smoothly while he is in the Acting Group CEO role. Glenn leads a large team that provides members with a diverse range of core products including roadside assistance, home assistance, motoring, travel agency, lifestyle, recovery and incident management businesses. He is responsible for the 24/7 operations of RACQ and a range of commercial motoring businesses. This is achieved through an extensive network of staff, contractors, call centres and physical infrastructure across the state providing all in-field services to members and a range of commercial clients. He has 30 years’ extensive commercial experience in assistance, operations and logistics. He is Chairman of RACQ Autoglass Pty Ltd, a Director of Australian Club Consortium Pty Ltd, ACC CAD Pty Ltd, Members Travel Group Pty Ltd and Club Assist Corporation Pty Ltd. Glenn is also Chairman of the Corporate Advisory Board for the Australia Zoo Wildlife Warriors.


    Q1: What does the forum theme “ITS Innovation Creating Liveable Communities” mean to you?

    Intelligent Transport Systems are both an opportunity and a challenge as these technologies are creating a fundamental shift in our member’s transport needs and expectations- moving from motoring, to mobility. Improved liveability is emerging from this shift as we see an increased uptake of technology that improve road safety outcomes. As a business, the changing technology and mobility preferences of our members challenges us to remain relevant and to continue to offer products and services that meets their needs, and supports the Queensland communities they live in.

    Q2: Please provide a short quote about why you are excited about participating at the ITS Asia Pacific Forum on Intelligent Transport Systems 2020?

    RACQ is at the forefront of transformation as we look to how emerging mobility trends and technologies can improve the experiences, service and products we provide to members. The ITS Asia Pacific Forum is a fantastic way to discover where the industry is going and also to showcase to the world that RACQ is leading and delivering successful initiatives that leverage these changes.

    Q3: Where do you see the Intelligent Transport industry in the next 5 to 10 years?

    In the short to medium term, the intelligent transport industry will facilitate our transport to be safer, through the introduction of new vehicle and infrastructure technologies; more sustainable with a transition from fuel to hybrid and electric power sources; and offer greater choice with new mobility focused business models emerging.